Privacy Policy – Govis AE

Last updated: 03 June 2023

This Privacy Policy explains the practices of Govis AE (“we”, “us”, or “our”) regarding the collection, use, and disclosure of information that we receive when you access and use our visa application support services (“Services”). This includes your use of our website located at www.govis.ae (“Website”), as well as when you contact us by telephone, email, or any other method of communication.

This Privacy Policy applies only to our Services and does not apply to any third-party websites, services, or applications, even if they are accessible through our Services or the Website. We aim to protect our customers’ privacy and the confidentiality of the information they provide. Please read this Privacy Policy carefully before continuing to use our Website.

We process all personal data in accordance with the General Data Protection Regulation (GDPR) as well as applicable local data protection laws. This notice explains the nature, scope, and purpose of the personal data we collect, use, and process, as well as your rights regarding your personal data.

What Data We Collect

“Personal data” means any information relating to an identifiable individual. It does not include anonymous data.

Govis AE collects, stores, and uses personal data in the following categories:

• Identity Data: Full name, maiden name, gender, marital status, date of birth, passport information, nationality, and residency details.
• Contact Data: Email address, phone numbers, billing address, delivery address.
• Financial Data: Bank details, payment card details (processed securely by third-party providers).
• Transaction Data: Travel dates, destination, trip purpose, booking details, visa information.
• Technical Data: IP address, browser details, device type, operating system, time zone, and similar information.
• Profile Data: Orders, preferences, interests, feedback, and survey responses.
• Usage Data: Information about how you use our Website and Services.
• Marketing Data: Marketing preferences, opt-in/opt-out choices, communication preferences.

We may also collect aggregated statistical data that does not reveal your identity unless combined with other data.

How We Collect Your Data

We collect your data through:

• Information you provide (forms, emails, uploaded documents, customer support).
• Automated tracking (cookies, analytics, session logs).
• Third-party sources such as Google Analytics, advertising networks, search partners.

How We Use Your Data

We use your personal data to:

• Process visa applications and deliver our Services
• Respond to customer support inquiries
• Send application updates and confirmations
• Operate Live Chat and communication tools
• Improve our Website and Services
• Customize content, preferences, and advertisements
• Ensure security, prevent fraud, and enforce policies
• Comply with legal or regulatory requirements

How We Store and Protect Your Data

Govis AE uses secure servers, encrypted transmission (SSL), access restrictions, and industry-standard data protection practices. However, no online transmission can be guaranteed fully secure.

Payment details are processed securely by PCI-DSS compliant payment providers. We do not store complete credit card information.

Sharing or Disclosing Personal Information

We do not sell or trade your personal data. We may share your information only with:

• Trusted partners providing travel or visa-related services
• Customer support and communication tools
• Marketing providers (only with your explicit consent)
• Government authorities if legally required
• Security or fraud-prevention services

All third-party providers must keep your information confidential and use it only to perform services for Govis AE.

Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights

Depending on your location and applicable laws, you may have rights to:

• Access, correct, or delete your personal data
• Withdraw consent
• Object to processing
• Opt out of marketing emails
• Restrict processing

Use our Contact Form to request actions related to your personal data.

Cookies & Tracking Technologies

Cookies help us analyze traffic, remember preferences, and improve your experience. You can disable cookies in your browser settings, but this may affect site functionality.

We currently use Google Analytics. For their privacy policy, visit: https://business.safety.google/privacy/

Third-Party Websites

Our Website may contain links to third-party websites or services. Their privacy practices are not controlled by us. We encourage you to review their privacy policies.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: